Refund policy
Refund Policy:
We take great pride in the craftsmanship of our custom handmade items. Each piece is meticulously crafted with attention to detail and quality. As such, all sales are considered final unless the item is defective.
Defective Items: If you receive a defective item, please contact us within seven (7) days of receiving your order. To initiate the refund process, provide clear photos of the defective item, highlighting the issue. We will review your case promptly and, if the defect is confirmed, we will offer you the option of a replacement or a refund.
Conditions for Refund:
- Defects must be reported within seven (7) days of receiving the item.
- Photos clearly illustrating the defect are required for assessment.
- Refunds are processed upon confirmation of the defect.
Non-Defective Items: As our items are made to order and tailored to your specifications, we do not accept returns or issue refunds for non-defective items. We recommend thoroughly reviewing product details before making a purchase. If a non-defective return exception is made, a 35% restocking fee will apply, and will be held from the total refunded amount. If you have any questions or concerns about a product, feel free to contact us prior to ordering.
Cancellation Policy: Cancellation requests are only accepted within seventy-two (72) hours of placing an order. Once the production process begins, cancellations cannot be accommodated.
Shipping Costs: Shipping costs are non-refundable, and customers are responsible for return shipping, if applicable.
We appreciate your understanding of our policy, designed to ensure the highest quality and satisfaction for our customers. If you have any questions or need further assistance, please contact our customer support team.